What to do my QwikQuote does not Work Properly

 

Hello, everybody.

 

As you know this GoToMeeting is for IT person who involved with QwikQuote support tasks in QwikQuote quote software system.
The information herein is also the valuable resources for any person who encounter glitches running his/her copy of QwikQuote quoting software.

 

Though on this GoToMeeting, we will use Windows 7 to show you how to check and resolve possible issues that caused QwikQuote not working properly on your computer in your quoting software setup, however, the idea herein is apply to Windows XP computer and Windows Sever 2003 serial servers too. In general, things are simpler and easier with your quote software running on XP and Windows Sever 2003 serial computers and things are at the same level on Windows Vista, Windows 7 and Windows Server 2008 serial computers that running your sales quotes software and invoice software system.

 

On this GoToMeeting session, we will shows you cases we encountered during the QwikQuote tech support cases in the past few years and the way to resolve them. If you encounter some cases that are not mentioned in this GoToMeeting, please contact us at support@qwikquote.com for how to understand and resolve them. As you know, we will do GoToMeeting with that problem computer so we can check and understand what might happened on it and then figure out a solution to resolve the issue in the QwikQuote the sales quotes software and invoice software system.

 

Start from Windows Vista to Windows 7 and later Windows Operating System releases, the era of an application can decide everything on the computer it runs has gone into history. The operating system and the interactive user have been going to has more and more controls over your computer and applications running on it. QwikQuote as a typical application program has to cooperate with new Windows OS behaviors and your actions so as being able to run properly on your computer to accomplish your sales quotes processing tasks in your business.

 

On this GoToMeeting session, we will go over 14 issues briefed below that we think that will cover most of glitches you might encounter trying to run QwikQuote on your computer or server constructing your sales quotation software setup. If you have problems or questions on them, please write them down and try to ask us at the end of this GoToMeeting for questions and answers time. We will try to deal with them as much as we can on the questions and answers time. If not, we will return it in your email box.

 

The brief and highlight lists the issues are going to discuss on this GoToMeeting:

  1. Built-in User 'Administrator'
    Show you how to un-cover Administrator and logon as Administrator
  2. Administrator User Rights
    You should give QwikQuote users Administrator rights on Windows 7 computers
  3. Check for Shared QwikQuote Main Installation Folder QQ6
    You cannot install QwikQuote in a shared folder on Windows 7 computers
  4. Check for Windows Default Printer
    You should have a popular Windows supported physical printer driver installed
  5. Check for Printer Re-Directed to Other PDF Creator
    You should not use printer to re-direct to other software PDF printer driver
  6. Check for Full Control Rights of QwikQuote Main Installation Folder QQ6
    You must give all QwikQuote user the FULL control rights over QwikQuote main installation folder QQ6
  7. Check for Full Control Rights of Options & Settings File QQuote6.INI
    You should give all QwikQuote users the FULL control rights over QwikQuote settings and Options file QQuote6.INI
  8. Check Compatibility and Run as Administrator
    QwikQuote should not run under compatibility mode and under built-in user Administrator’s privilege in normal case
  9. Check Install Application for Anyone
    You must select install QwikQuote application for anyone
  10. Check for Full Control Rights of ACT Plugins Folder
    You must give all QwikQuote user the FULL control rights over you ACT Plugins folder
  11. The very 1st Time Run as Administrator
    The very 1st time run QwikQuote after setup or update you must use ‘Run as Administrator
  12. Manually Register Components
    You can manually register components in case they are not auto registered correctly.
  13. How to Fix “Unexpected error, quitting”
    How to use ‘Run as Administrator’ to fix the error after you updated your QwikQuote
  14. Test QwikQuote to Outlook BCM SQL Database Connection
    How you should do QwikQuote test connection to BCM SQL database

 

I sincerely hope you all become QwikQuote support experts after this GoToMeeting session.
And let’s start from the 1 issue we are going to go over one by one.

 

 

1.         Built-in User 'Administrator'

 

You might remember that in the process of installing QwikQuote on Windows 7 and Vista computers we often mentioned a very special user name – the built-in user Administrator. The build-in user Administrator is the user whose name is Administrator. On computers before Windows Vista and Windows 7, the person you install the Windows OS is supposed to be the Administrator. You might be asking for log on user and that logon user is a member of Administrators Group and has the same rights as built-in Administrator and you have almost the same rights as the built-in user Administrator. However, on Windows 7 and Vista computers, the member of Administrators group does not have the same rights as the built-in user Administrator any more. And some actions to setup your quote software system only the built-in user Administrator can do – such as registering components at run time when the 1st time a program needs to use it.

Though most of actions can be done by choose from popup menu command of 'Run as Administrator' for the later updates of Windows OS (the earlier releases has more restrictions), but there is still some actions can only be done by the build-in user Administrator.


To bring out the built-in user Administrator on Windows Vista and Windows 7 Business, Ultimate, Enterprise Editions is quite simple as detailed below:

In Windows Vista and Windows 7 Business, Ultimate, and Enterprise editions, Try:
Start Menu -> Control Panel -> Administrative Tools -> Computer Management ->
Computer Management (Local) -> System Tools -> Local Users and Groups

Right-mouse click to bring up the Administrator’s Property dialog,
and un-check the Account is disabled checkbox,
Such as the screenshot image displayed below:

Then go to switch user and you will see built-in Administrator Logon icon as

Note: The built-in user Administrator does not have password initially.
For security reason, we strongly suggest you to set a Password for the built-in user Administrator
before you continue to install your sales quote software and invoice software tools package.

 

The follow screenshot shows the built-in user Administrator who has all rights over your computer,
the user SFan being a member of Administrators Group that having Administrator rights
and the user SFan_Test who only has standard user rights on this computer testing our quote software setup.



Note: The built-in user Administrator has its negative side too.
For example, in network, it is not deal as network user if you want to share network resources.

Note: You may encounter this case when you try to configure a computer to run as QwikQuote network client workstation
if you run it by using 'Run as Administrator'. You may get error that says the network resources in your configured Server Location are not available
– this because the built-in user Administrator is not deal with as a network user who can share access
the QwikQuote Server Location you configured in you quote software and invoice software system.

Note: It is more complex for how to expose the built-in user Administrator
on Windows Vista and Windows 7 Home Basic, Home Premium Editions computers.
We have documented very detailed steps how to reveal the built-in user Administrator.
Before you install QwikQuote on your computer, you can visit QwikQuote web site "QwikQuote Installation Notes" page below:
http://www.qwikquote.com/HowTo_HTML/QwikQuote Installation Notes.htm
and looking for the Part 4 - "Build in Administrator in Windows Vista"
and section 2 - "Windows Vista and Windows 7 Home Basic, Home Premium Editions"
After you install QwikQuote on your computer, you can refer to the document qq_Install_Notes.doc that normally at:
C:\Program Files\QQ6\qq_Install_Notes.doc for 32 bit Windows
C:\Program Files (x86)\QQ6\qq_Install_Notes.doc for 64 bit Windows
If you encounter difficult to bring out the built-in user Administrator on your computer,
please email us at support@qwikquote.com for help.

 

Note: After you successfully bring out the built-in user Administrator,
you logon screen should looks similar as screenshot below
so that you can try to logon as the built-in user Administrator.

 

Note: On Windows 7 computers with latest updates the menu command "Run as Administrator" has almost the same effect as the built-in user Administrator.
This behavior change on Windows 7 computers with latest updates makes your job more enjoyable in a lot of cases,
however, there are still lots of cases you need to logon as the built-in user Administrator,
such as one application calls another application by shell command that the privilege of the built-in user Administrator will be lost,
that will lead to behaviors un-expected than you log on as the built-in user Administrator.



 

2.         Administrator User Rights

 

Though we have fully tested that QwikQuote quote software program can run properly by a Windows 7 normal user who does not have Administrator rights,
such as a logon user as below:

however, to avoid other possible glitches you might encounter while running QwikQuote in your
      quote software and invoice software system we suggest you to give your logon user the Windows
      Administrator rights on Vista and Windows 7 computers in your quote software system
such as the screenshot shown below:     
Description: C:\Users\SFan\Desktop\qq_How_To\How to fixes the Error [Unexpected Error quitting]_files\image007.jpg

 

For example, if you do not have Administrator rights, you will not able to remove and create Devices such as Printer Driver dynamically until you explicitly give the rights needed over the printer driver you know you need to operate on it. In QwikQuote run time, when you need to create quote PDF file, we need to change and set Windows Default Printer and dynamically create and remove the QQPDF driver. If you do not have the administrator rights, it is more difficult to accomplish tasks like this in your quote software working environment.

 

For example, if you logon as standard user then in any action that needs to raise the rights you will be asking for Administrator credential so that the action can be approved to run. If you logon with Administrator rights, then you only need to say Yes or No – the will make you feel easier when running your quote software.

 

Also you may notice that when an application runs in the upraised user rights status, it behaviors differently than run normal with logon user or you logon as administrators group user. This can create all kinds of problems when the application has to communication with 3rd part program – for example, you can send email with in QwikQuote for you configure your Outlook with your normal logon credential, but you cannot when you run application in the built-in user Administrator for it did not has the rights to access your Outlook resources your quote software needs to call it for sending out quote PDF file as attachment by email.

 

On Vista and Windows 7 we suggest you give all users who run QwikQuote your sales quote software and invoice software application the administrator rights.

 

3.         Check for Shared QwikQuote Main Installation Folder QQ6

 

This case does not happen often when you construct your quote software system but we do get a small number of tech-support cases run into this environment.

On Windows Vista and Windows 7 computers and Windows Server 2008 serial servers and Windows Server 2008 R2 serial servers, a shared folder has more restrictions even you set it to have full control rights for everybody. This behavior makes QwikQuote our quote software and invoice software cannot run properly if you install it into a shared folder on Windows Vista and Windows 7 computers. This is not a problem on XP and Windows 2000 computers and Windows Server 2000 serial servers and Windows server 2003 serial servers.

If you encounter something strange behavior when you run QwikQuote this is one point you need to check so that the QwikQuote main installation folder that normally at below
C:\Program Files\QQ6\ for 32 bit Windows
C:\Program Files (x86)\QQ6\ for 64 bit Windows
is not shared, such as the screenshot shown below.

The key point herein is when QwikQuote your quote software and invoice software is to run from within a shared folder – no matter what rights you give to the shared folder – it will encounter glitches when it calling other 3rd party components that will not able to access or with more restrictions to none shared resources on your computer running your sales quote software and invoice software system. As you know this will create different kind of problems depending on your computer’s special settings and protections you setup.

 

 

4.         Check for Windows Default Printer

 

QwikQuote needs to call Windows Default Printer to get the printer and paper parameters used for format printer copy and PDF files of your sales quotes of the current quote you are working on your quote software system. And during the printer tasks QwikQuote your sales quote software and invoice software system needs to change and/restore the printer driver. Historically, all the parameters are based on the real printers. If you set a printer driver that is not as real or corresponding to a physical printer as Windows Default Printer, there might be problems while you try to print to it or create PDF file based on its parameters.

Please check with Windows Default Printer so that there is a real/physical printer driver chosen as the Windows Default Printer in the quote software setup,
such as the screenshot shown below.

If there is not real/physical printer driver existing on your computer running your sales quote software and invoice software system,
you can use 'Add a Printer' command to add a Windows supported popular printer driver.

 

Note: Only the Windows supported printer driver will be OK after you added it.
There is no need for you to purchase a new printer of the brand from BestBuy nearby in your town.

 

Note: Whatever the 1st printer driver is added to the Windows system is automatically set to as Windows Default Printer.
If you never use 'Add a Printer' command to add a Windows supported popular printer driver to your quote software setup,
it is highly possible some other not real/physical printer driver has been set to as the Windows Default Printer
on Windows Vista, Windows 7 computers and Windows Server 2008 and Windows Server 2008 R2 servers.


Try not to use other not real printer driver as Windows Default Printer,
such as the screenshot shown below:




5.         Check for Printer Re-Directed to Other PDF Creator

 

QwikQuote needs to call Windows Default Printer to get the printer and paper parameters used for format printer copy and PDF of the current quote you are working on. And during the printer tasks QwikQuote needs to change and/restore the printer driver. Historically, all the parameters are based on the real printers. If you set a printer driver that is not as real or corresponding to a physical printer as Windows Default Printer, there might be problems while you try to print to it or create PDF file based on its parameters.

One of practice we see in our tech support is that some QwikQuote quoting software users try to use Printer menu command to re-direct the printer output to another PDF creator to produce sales quotes PDF file, such as the screenshot shown below:

In some cases this approach does work in your sales quote software setup. However, this is not the recommended approach. We strongly suggest you to use QwikQuote your sales quote software and invoice software system internal PDF creation ability to produce your sales quotes PDF output instead of re-direct to other PDF creator. QwikQuote has different approaches and is able to produce your sales quotes PDF files in all Windows platforms wherein you run QwikQuote program. If you encounter PDF creation issue you can refer to the page http://www.qwikquote.com/HowTo_HTML/How to fix possible PDF issue.htm or contact us as support@qwikquote.com for help.

If you use the re-direct approach to create your sales quotes PDF files in your sales quote software and invoice software system, depending on the situations you might encounter the following errors that actually from the re-directed PDF creator instead of our QwikQuote program such as screenshots shown below:

 

Note: We strongly suggest you to use QwikQuote internal PDF creation feature to produce your sales quotes PDF files in your sales quote software and invoice software system instead of using printer to re-direct to other software PDF creators for it is often problematical especially on Windows Vista and Windows 7 computers and Windows Server 2008 serial servers and Windows Server 2008 R2 serial servers

 

6.         Check for Full Control Rights of QwikQuote Main Installation Folder QQ6

 

QwikQuote and other 3rd party controls and components QwikQuote used have to create and remove temporary folders and files dynamically at run time for different kinds of purposes in your sales quote software and invoice software system. Those behaviors require the logon user to have FULL Control rights over QQ6 the main installation folder of your sales quote software and invoice software system on Windows Vista and Windows 7 computers and Windows Server 2008 serial servers and Windows Server 2008 R2 serial servers. This is not a problem normally on XP and Windows 2000 computers and Windows Server 2000 serial servers and Windows server 2003 serial servers for the installation logon user is supposed to have full control rights over the folder created on the setup processes.

You need to give the full control rights to all QwikQuote users over the QwikQuote main installation folder QQ6 – that normally defaulted at:
C:\Program Files\QQ6 (on 32 bit Windows OS computers)
C:\Program Files (x86)\QQ6 (on 64 bit Windows OS computers)
such as the screenshot below for user SFan:

In practical usage environment, we suggest you to give Users group – All users
– the FULL Control rights over QwikQuote main installation folder of your sales quote software and invoice software system.

This is because many cases you might missed to give the build-in user Administrator the FULL Control Rights for even the build-in user Administrator is not supposed to have FULL Control rights automatically over the main installation folder of your sales quote software and invoice software system on Windows Vista and Windows 7 computers and Windows Server 2008 serial servers and Windows Server 2008 R2 serial servers. Such as the screenshot shown below:


If the logon user does not have FULL Control Rights over QwikQuote Main installation folder QQ6 you will get the error when you try to run QwikQuote the 1st time after installation that will lead you to run the QwikQuote Setup Wizard or at run time when you have to create folder or save files to the QQ6 folder and sub-folders, such as the screenshot shown below:

 

 

 

7.         Check for Full Control Rights of Options & Settings File QQuote6.INI

 

QwikQuote saves most of settings and options in the file called QQuote6.INI. Historically this INI file is supposed to be saved in the Windows folder. However, start from Vista to Windows 7 computers and Windows Server 2008 serial servers and Windows Server 2008 R2 serial servers the logon user may have a copy in the virtual store under the logon user’s name, such as the screenshot shown below:

To make things worse, some components may access different QQuote6.INI file at run time – making you feel the program behaviors strangely in your sales quote software and invoice software system. You should try to avoid this situation unless you intended to allow different log on user using QwikQuote differently.

To ensure every one being able to access the same QQuote6.INI so that the settings and options will be the same in your sales quote software and invoice software system so that QwikQuote will behavior the same as it behaviors in XP computers you need to give all QwikQuote users the FULL Control right to the QQuote6.INI in the Windows folder similar as the screenshot shown below:

And then remove all other copies of QQuote6.INI under different user’s logon name – this will ensure consistence in your sales quote software and invoice software system at run time by different logon users on the same Windows 7 computer.

 

Note: If you do not remover all other copies of QQuote6.ini, depending on logon user’s privilege
the copy under that logon user’s name may continue to be accessed instead of the one in Windows folder.


8.         Check Compatibility and Run as Administrator

 

We fully support QwikQuote the sales quote software and invoice software system latest released version to run on Windows Vista and Windows 7 computers and Windows Server 2008 serial servers and Windows Server 2008 R2 serial servers computers normally – without running in any compatibility mode and/or under the privilege of the build-in user Administrator (except the very 1st time run after the setup installation and updated to new version.)

If you try to install and run QwikQuote earlier releases than 6.5.004, you might encounter problem and then without you fully notice or you might not pay full attention to Windows notice that it puts QwikQuote your sales quote software and invoice software system in XP compatibility mode and/or under the privilege of the build-in user Administrator at run time.
Note:
This case most often happens if you try to install and run older QwikQuote versions on Vista and Windows 7 computers.

When QwikQuote suns in XP compatibility mode, it seems start, run, and close correctly.
However, if you try to access other resources of the computer programmatically
the XP compatibility does not have the access rights and this creates all kinds of problems
such as you cannot open the File Save dialog or program locked or crashes when you try to save information to your contact manager.
In a serious situation, it might just crash QwikQuote without any warning or error status trapped in your sales quote software and invoice software system.

Please check and make sure that QwikQuote must not run in any compatibility mode
and must not run under the privilege of the build-in user Administrator in normal cases
such as the screenshot shown below:

 

Please check and make sure anything similar as the following screenshot displays in your sales quote software and invoice software system are not correct.
And all check boxes must be un-checked for QwikQuote to run correctly.

 

Note: If you see something not as normal, you need to check it again in your sales quote software and invoice software system.
This is because we get a lot of reports that they un-checked them and then it returns back to checked status.

 

Note: You should make sure you have FULL Control over the QQ6 Folder and then the file QQuote6.exe before you try to make the change.
Otherwise, your change will not be effective and Windows Vista and Windows 7 may not remind you the situation.

 

Note: QwikQuote should be able to start and run normally after properly registered and configured.
It is high possible you copy of QwikQuote is running in the XP compatibility mode in your sales quote software and invoice software system
If your copy of QwikQuote is asked for your permission by UAC every time you start QwikQuote
such as the screenshot shown below:

 

 

9.         Check Install Application for Anyone

 

Important
During the installation of your sales quote software and invoice software system, you must always choose install this application for anyone who uses this computer.
Such as the screenshot shown below:


If you choose only me, QwikQuote will not be able to configure and run properly in your sales quote software and invoice software system. This is because if you choose only me, the isolation in Windows 7 is so high that the other logon users will not be able to access and run QwikQuote. And another behavior in Windows 7 is that only the built in Administrator has the rights to register OCX and other components that are required to be registered at runtime.

If you choose 'Only for me', then this behavior will lead to the result that you are not logon as built in Administrator user when you run QwikQuote the 1st time by using ‘Run as Administrator’ - the registration and configuration cannot go through properly, because the built in Administrator cannot access the components - only you can access them - but you do not have rights to register them at run time – you have to un-install and then re-install the sales quote software and invoice software.

In the extreme case, if you logon as built in Administrator and choose only for me, only built in administrator can logon to register and run QwikQuote properly, all other logon users will encounter errors.

So, for all good reasons, always try to choose install this application for ’Anyone who uses this computer.’

10.    Check for Full Control Rights of ACT Plugins Folder

 

Note: Though this case is only for ACT users,
however the idea herein applies to other contact manager you used in combination with QwikQuote
The basic idea is you have to explicitly give FULL Control rights for any location you need to read/write from that location
on Windows Vista and Windows 7 computers and Windows Server 2008 serial servers and Windows Server 2008 R2 serial servers

 

To ensure correct information exchange with contact manager ACT in your sales quote software and invoice software, QwikQuote implemented 2 approaches to exchange information with ACT in your sales quote software and invoice software system – the UI plugins and Database direct access. In practice usage, many salespersons reported that the UI plugins approach is simple, intuitive, and faster. However, this UI plugins approach needs to read and save XML file to exchange information between QwikQuote who holds sales quotes information and contact manager ACT who hold contact and opportunity information in your sales quote software and invoice software system. This requires FULL Control rights for logon user over ACT Plugins folder on Windows Vista and Windows 7 computers and Windows Server 2008 serial servers and Windows Server 2008 R2 serial servers. This is not a problem normally on XP and Windows 2000 computers and Windows Server 2000 serial servers and Windows server 2003 serial servers for the installation logon user is supposed to have full control rights over the folder created on the setup processes.

Depending on the Windows Operating system and the version of ACT you run on your computer,
the actual path might be different – the typical one is similar as below:
C:\Program Files\ACT\Act for Windows\Plugins\ (on 32 bit Windows OS computers)
C:\Program Files (x86)\ACT\Act for Windows\Plugins\ (on 64 bit Windows OS computers)
such as the screenshot below for user SFan:

 

 

11.    The very 1st Time Run as Administrator

 

In all cases, the very 1st time you run QwikQuote in your sales quote software and invoice software system after installation by running Setup.exe file or updated by running Update.exe file you downloaded from QwikQuote web site, you must run QwikQuote by using right-mouse click at the QwikQuote icon and choose the command ‘Run as Administrator’ from the popup menu commands.
This is because you need the UAC to approve to run the program and you need the
built in user Administrator’s rights to register OCX, Active X Controls, DLLs, and other components total more than 130 items properly at runtime when the very first time QwikQuote starts to run. Otherwise, you might encounter various error messages, not able to run QwikQuote properly.

The key point herein is by running as the built in user Administrator who will have the rights to approve the main application program QwikQuote.exe in your sales quote software and invoice software system to run on your computer, such as the screenshot shown below:

You need to press the Yes button for QwikQuote quote software to run on your computer.

During the 1st time run, QwikQuote will try to check the computer environments and give you some prompt messages.
You should read those messages carefully and tack actions accordingly
- this will lead you to properly configure and run QwikQuote quoting software and invoicing software on your computer.

In case the OCX control or components are not correctly registered at run time by the build-in user Administrator
then you will encounter the error messages similar as screenshots displayed below:

If you do come across this kind of error, you need to do at least once by running QwikQuote under the privilege of the build-in user Administrator
by right-mouse click at QwikQuote short-cut icon and then choose the 'Run as Administrator' popup menu command
such as the screenshot shown below in your quoting software and invoicing software setup:

After then, you must run QwikQuote as normal in your sales quote software and invoice software system as mentioned above in this document.

 

 

 

12.    Manually Register Components

 

If you are familiar with Windows stuff and you prefer to try something yourself, when you see some error message that says the components is not available then you can try to find the corresponding file in the QwikQuote main installation folder QQ6 and register them manually so that they will be able to work properly in your quoting software and invoicing software system.

You need to logon as the build-in user Administrator to do this task. This is because only the build-in user Administrator has the rights to do so on Windows Vista and Windows 7 computers and Windows Server 2008 serial servers and Windows Server 2008 R2 serial servers computers that running the quoting software. If you do not logon as the build-in user Administrator to do the task, even you are have the Administrator rights on Windows 7 – for you are in fact only a member of the built-in Administrators user group – not the same as the build-in user Administrator, so you will only get the error message as the following screenshot:

Please refer to the beginning section of this document for how to expose logon as the build-in user Administrator to do this task in your quoting software setup.

If you prefer, you can manually type with Widows command line in the CMD Window to do the job. However, to make this a little easier and get it ready for possible other cases and tests, we provide a batch file named as RegUnRegOCXDLL.reg installed in your quoting software setup,
you can check it similar as screenshot presented below:

When you try to double-click at the file to run RegUnRegOCXDLL.reg
Windows UAC will ask your permission to change the Windows System Registry in the quoting software setup
similar as screenshot shown below:

to continue the task you should answer Yes by click at the button.
Then Registry Editor will ask you for permission to change the Windows system Registry
similar as screenshot shown below:

to continue the task you should answer “Yes” by click at the button.
After the keys and values in the file RegUnRegOCXDLL.reg has been successfully added into Windows System Registry
you will be informed by the following message and the component will work just fine in your quoting software:

To make things a little easier for you, now you can select a group of OCX, DLL, EXE, or other components installed
in your quoting software in Windows Explorer first
and then use right-mouse click at the selected files to bring up the popup command menu
and then choose the
Register commend, similar as screenshot demonstrated below:

You will see a group of popup messages each corresponding to one of the file successfully registered
similar as screenshot displayed below and those components will work properly then
in your quoting software at runtime:

However, if you see the error message similar as below:

That means you actually did not logon as the very
build-in user Administrator
and you actually has no rights to do the task and the component will not work in your quoting software runtime.
If this is the case you encountered, then please try to logon as the
build-in user Administrator
and then try to do the task, similar as screenshot shown below:

You know, you can follow the steps at the beginning of this document to expose the very
build-in user Administrator.

 

 

13.    How to Fix “Unexpected error, quitting”

 

The most often cases we received are the “Unexpected error, quitting” after you download and run the QwikQuote update to your quote software,
such as the screenshot below:

This case happens after you run update build from QwikQuote web site or replace the QQuote6.exe on your QwikQuote main installation folder normally on either C:\Program files\QQ6\ for 32 bit Windows computers
C:\Program files (x86)\QQ6\ for 64 bit Windows computers
on Windows 7, Vista, and Windows Server 2008 serial server and Windows Server 2008 R2 serial server computers.
This error normally does not happen on Windows XP and Windows Server 2003 serial server computers running QwikQuote quoting software on them.

 

The error is caused by Windows UAC control and need the built-in user Administrator to approve to run it.

 

To fix this error, the simplest approach is to run QwikQuote only once by right-mouse click at the QwikQuote shortcut icon and choosing ‘Run as Administrator’ popup command as screenshot below:

And when the Windows UAC (User Account Control) asking you to allow run qquote6.exe in your quote software setup
you should press the button to run QwikQuote qquote6.exe
such as the screenshot shown below:

After QwikQuote starts to run, you should do nothing but close QwikQuote immediately
- This is because the only purpose to run on behalf of the built-in user Administrator is to approve QwikQuote to run
- This is because running on behalf of the built-in user Administrator is different than your logon rights
- Depending on your computer settings, the actual behaviors might vary somewhat differently with built-in user Administrator

After QwikQuote closed, then you can start and run QwikQuote quoting software normally as your logon.

 

 

14.    Test QwikQuote to Outlook BCM SQL Database Connection

Though QwikQuote the quoting software can work with MS BCM without connect to SQL BCM Database directly, but the actual speed is too slow if you have tens of thousands BCM contacts in the BCM SQL databases. Our tests show that with correct SQL BCM database connection established, QwikQuote runs more than 20 to 50 times faster in information exchange processing with Outlook BCM components against the cases only use Outlook BCM component model in the quoting software.

 

From QwikQuote release 6.5.006 and later releases built, we have improved the connection test by using 5 different approaches trying to establish connections to the SQL BCM database in your quoting software system. As long as one test approach is found to be correctly connected to your SQL BCM database then it will save it and stop to not testing the rest of approaches. The tested SQL BCM database connection string will be used at runtime to speed up the information exchange between QwikQuote and Outlook BCM manager in the quoting software setups.

 

If you do not test the connection from QwikQuote to Outlook BCM SQL Database, only the Outlook part of the sales quotes information exchange is functional, the BCM Opportunity features are not functional in your quoting software setup.

Note: We strongly suggest you to update to QwikQuote 6.5.006 or later versions in your quoting software system
for they implemented 5 approaches trying to establish the connection with your BCM SQL databases
that will make the connection test simpler and easier – in most of cases, one of it will work.


There are 3 key points you should look at to successfully use QwikQuote Links to Outlook and BCM contact manager.

You strongly suggest you to try the Windows Authenticating approach 1st by checking the checkbox
and do a connect test. If it do not find a way to connect to your BCM SQL database with the logon information you supplied
then try to use the SQL Authentication mode by un-check the checkbox ,
enter all the logon information required for SQL Authentication, and then press the button to do the connect test.

By combining with the logon information you supplied QwikQuote will try to use 5 different approaches to connect to your BCM SQL database
in your quote software for each Authentication method.
In case the test is not successful, it will display the error message and the actual connection string use to do the test
they are similar as screenshot shown below for they are very helpful to know what might be the problem spot:






Note:
If you see only one prompt message for failed to connect to your BCM SQL Database in your quote software setup
then you need to update your QwikQuote to 6.5.006 or later versions.
Otherwise, you need to do more work to figure out why it is not able to connect.


In doing the connection test, if there is already an old tested result existed in your quote software system it will be used for test first.
If that one is not working anymore, then it will start to do the rest of connection tests.
As long as one of the connection approaches works OK in your quote software setup, then it will be saved and the rest of tests skipped.

In case none of the test is able to connect to your BCM SQL database in your quoting software system,
you should double check the logon information you supplied first, and then try the connection test again.

If you confirm that the log on information is correct but still not able to pass the connection test in your quote software setup,
there must something not ready for your computer to connect by OLE approach to your BCM SQL Database in the quote software system,
and we suggest you to download the free copy of Microsoft SQL Management Studio Express below:
http://www.microsoft.com/download/en/details.aspx?id=7593
Microsoft® SQL Server® 2008 Management Studio Express
http://www.microsoft.com/download/en/details.aspx?id=22985 Microsoft SQL Server 2008 R2 RTM - Management Studio Express
(Choose the one corresponding to the SQL Server you used for your BCM SQL Database used in your quote software setup.)
And then use the Microsoft SQL Server Management Studio Express to connect to your BCM SQL Database.
This is because the installation of the Microsoft SQL Server Management Studio Express
will mostly prepare your computer ready for OLE approach connection to your BCM SQL Database.

In most of cases, as long as MS SQL Server Management Studio Express can connect to your BCM SQL Database used in the quote software setup,
then you can use the logon information you used to connect to BCM SQL Database in the QwikQuote connection tests in our quoting software.
We found in our tech-support this is an effective approach to get your computer ready for OLE connection to your BCM SQL Database.

In the extreme cases that even MS SQL Server Management Studio Express cannot connect to your BCM SQL Database used in the quote software setup,
but your Outlook BCM contact features just working fine – this is why we say Microsoft always has some back doors for their own products.
If you encounter this case in your quote software setup,
either your computer and network system has something special that blocked the normal OLE connection,
or your BCM SQL Server settings has something blocked the connection.
In any of those cases, you should get support from your IT person or you should get your support from Microsoft.
You can understand the at this point the issue is MS SQL Server Management Studio Express cannot connect to their BCM SQL server.
So there is nothing with QwikQuote yet and you should ask Microsoft to support their products.
You know, after the issue resolved and MS SQL Server Management Studio Express can connect to your BCM SQL database
then QwikQuote should be OK connecting to your BCM SQL database used in your quote software system.

 



 

15.    Test QwikQuote to ACT Working Status

Please refer to the following page on QwikQuote web site for issue regarding QwikQuote working with ACT in your quote software system.
http://www.qwikquote.com/HowTo_HTML/What to do After ACT Update.htm

 

16.